Customer Success Manager (Junior)

Established in 1995, Kapitol is the first business worldwide to have developed and published an online telephone directory. With a global digital platform, Kapitol-Infobel publishes and continually updates a database of some 300 million telephone subscribers and 320+ million businesses worldwide. Operating throughout the world, Kapitol-Infobel also offers numerous B2B solutions including a large range of products and services that allows customers to get or improve, use data for the purposes of publication, marketing, advertising, and other data purpose.

Your responsibilities will include:

• Overseeing the relationship with reseller clients who use Infobel applications, ensuring they maximize their usage.
• Guiding partners towards self-sufficiency with our applications by creating educational materials, tutorials, demos, and conducting webinars.
• Developing an onboarding process for new resellers, educating them on tool utilization.
• Mapping client profiles to understand their familiarity with our tools.
• Proactively reaching out to resellers to ensure they are engaged and informed.

This challenge is perfect for you if:

• You have a degree in Business, Marketing, or a related field, and a master’s degree is preferred.
• You are proactive and can quickly understand new concepts.
• You have at least 1-2 years of experience in client management with a successful track record and have a « farmer » approach to sales, excelling in nurturing client relationships and solving their issues.
• Your English is impeccable, both in writing and speaking. Knowledge of French and/or Dutch is a plus.
• You have a strong affinity for technology and are eager to learn and use new tools.

Why join Infobel ?

Infobel is a cutting-edge, established company at the forefront of the location data industry, offering an opportunity to work with advanced technologies including AI and machine learning. You will report directly to the CTO and receive mentorship from the COO, positioning you at the strategic core of the business. You will have the opportunity to assist the sales and marketing teams, gaining a broad exposure to the business. Infobel values career progression, and depending on your skills and ambitions, there is potential to move into more commercial or managerial role.